Alona Zhemchugova

• Design visual materials across formats, including print collateral, product stands, and packaging
• Led partial rebranding of the company logo and visual identity guidelines
• Developed creative direction and assets for the 2026 New Year's campaign
• Designed and executed HTML newsletters to support digital marketing and promotions
• Collaborated with internal teams to ensure brand consistency and effective communication

Provided comprehensive graphic design solutions for diverse clients, specializing in visual communication, branding, and editorial design. Managed end-to-end design projects from concept to delivery, ensuring client satisfaction and high-quality output.

• Provided comprehensive graphic design solutions, including branding, typography, editorial design, and visual communication, for diverse client needs.
• Partnered with over 10 businesses and cultural organizations to develop visually cohesive identities and achieve strategic communication goals.
• Developed compelling visual concepts for promotional campaigns and editorial content, enhancing brand visibility and engagement.
• Directed end-to-end design projects from initial concept to final delivery, ensuring client satisfaction and high-quality output.
• Led the interior layout design for "Ulyap Songs: Beyond Circassian Traditions," ensuring on-time delivery despite prior project challenges and achieving successful publication.
• Contributed to the successful launch and exhibition of the book at prestigious events like Offprint Paris and Tate Modern, reaching a wide audience.
• Designed the visual narrative and editorial layout for Emigrants Magazine, a niche publication exploring migration and cultural identity.
• Ensured cohesive and compelling design, preparing the magazine for professional print and distribution across various channels.
• Developed an iconic custom branding wall for a flower shop, significantly enhancing brand recognition and visual identity.

Delivered exceptional, personalized luxury service to high-profile Business Class passengers, consistently achieving high satisfaction rates and contributing to the airline's global reputation for excellence. Managed complex in-flight operations and resolved high-pressure scenarios.

• Provided exceptional, personalized luxury service to Business Class passengers, consistently achieving high satisfaction rates.
• Managed premium cabin services for up to 15 passengers, including bespoke dining and amenity management, ensuring a seamless experience.
• Maintained stringent safety protocols, including pre-flight briefings and emergency response, ensuring passenger well-being.
• Excelled in high-pressure, fast-paced environments, consistently delivering impeccable service standards for high passenger volumes.
• Fostered a collaborative and inclusive environment within diverse international teams (130+ nationalities), enhancing operational harmony.
• Represented a globally top-rated airline, contributing to its reputation for service excellence and receiving multiple international awards.
• Received the Top Service Excellence Award, recognized for outstanding passenger satisfaction and leadership feedback.
• Mentored and onboarded over 25 new cabin crew members, significantly contributing to team professional development and cohesion.
• Resolved over 18 complex high-pressure scenarios, including medical emergencies and passenger conflicts, ensuring optimal outcomes and safety.
• Provided culturally sensitive service to a diverse international clientele, consistently exceeding expectations through adaptive communication.

Contributed to prestigious cultural and artistic projects, applying expertise in 3D modeling and graphic design software to create visually compelling designs for exhibitions and publications.

• Contributed to high-profile cultural and artistic projects within a leading SWANA region design studio, enhancing studio reputation.
• Utilized Cinema 4D, Photoshop, and Illustrator to develop visually compelling designs and 3D models for exhibitions and publications.
• Conducted research in 3D modeling, rendering, and sustainable design, contributing to innovative and environmentally conscious projects.
• Supported grant-funded initiatives and exhibitions focused on cultural heritage and inclusive graphic design, expanding public engagement.
• Created 3D models and renders for the "Evaporating Suns" exhibition catalog (Kulturstiftung Basel), showcasing works by 13 prominent Arabic artists.
• Produced high-quality visuals that effectively blended contemporary design principles with rich cultural narratives.
• Contributed to "The Looming Council," a collaborative digital platform fostering inclusive graphic design discourse in the SWANA region.
• Visualized complex concepts using design tools for a heritage preservation project, promoting inclusivity through design.
• Assisted in 3D modeling and rendering (Cinema 4D) for FLEE Project, specializing in sustainable packaging research to align with eco-conscious objectives.

Co-founded and successfully launched an award-winning café, overseeing end-to-end branding, interior design, customer experience strategy, and business operations. Drove significant revenue growth and built a loyal customer base through innovative marketing and community engagement.

• Co-founded and launched an award-winning café, overseeing end-to-end branding, interior design, and customer experience strategy to create a unique and inviting atmosphere.
• Developed and implemented the café's interior layout and comprehensive branding elements, ensuring a cohesive and appealing customer identity.
• Curated and developed a dynamic menu, sourcing high-quality ingredients to align with evolving customer preferences and market trends.
• Recruited, trained, and led a high-performing team of 10 employees, optimizing performance through KPIs and fostering a cohesive work environment.
• Directed all operational aspects, including procurement, budgeting, and financial compliance, ensuring efficiency and regulatory adherence.
• Streamlined daily operations by effectively delegating tasks and setting clear objectives for the café manager, enhancing efficiency.
• Spearheaded comprehensive marketing initiatives, including brand material creation and social media management, to significantly boost online presence and engagement.
• Expanded market reach and diversified revenue by launching an online bookshop and integrating a user-friendly website.
• Drove continuous innovation by researching and introducing new products and services, maintaining market competitiveness and customer engagement.
• Awarded 'Best City Café in Ukraine' by Salt Ukraine, a prestigious industry recognition.
• Grew customer base by 30% within four months through innovative marketing campaigns and strategic word-of-mouth initiatives.
• Achieved 12% year-over-year revenue growth by optimizing financial operations and enhancing overall customer experience.
• Orchestrated and hosted over 20 community events (workshops, art nights, pop-ups), cultivating customer loyalty and increasing foot traffic.
• Designed and implemented a comprehensive branding package, including logo, social media assets, and a functional, visually appealing website, establishing strong brand identity.

Designed and developed packaging concepts and custom illustrations for diverse local and international brands. Collaborated closely with clients to refine designs and ensured technical readiness for print production.

• Designed and developed innovative packaging concepts for a diverse portfolio of international and local brands, including Nestlé and MacCoffee, enhancing market appeal.
• Developed custom illustrations for Silpo (Fozzy Group), contributing to unique souvenir designs that reinforced brand identity and customer connection.
• Collaborated extensively with clients to refine designs, integrate feedback, and ensure strict adherence to brand guidelines and project objectives.
• Managed end-to-end pre-press processes, ensuring meticulous layouts, color accuracy, and technical adjustments for high-quality print production.
• Produced packaging designs that significantly elevated brand appeal and market presence across premium and mass-market product lines.
• Consistently met tight deadlines while upholding high standards of quality, creativity, and client satisfaction.
• Played a pivotal role in creating brand-aligned souvenirs for Silpo, strengthening customer connection and enhancing brand image.

Provided comprehensive project management and administrative support for large-scale sports infrastructure and event projects. Coordinated communication among international stakeholders and streamlined documentation processes.

• Provided comprehensive project management and administrative support for Ukrainian Basketball Investment (UBI), a major investor in sports infrastructure.
• Streamlined senior management operations by expertly organizing travel, scheduling meetings, and managing correspondence, enhancing efficiency.
• Coordinated and facilitated high-level business meetings with key stakeholders, managing all logistical and documentation requirements.
• Ensured clarity and compliance by translating and adapting critical business documentation for diverse local and international audiences.
• Supported the successful management of large-scale construction and event projects across five multifunctional arenas, collaborating with vendors, clients, and internal teams.
• Coordinated communication among international consultants, architectural firms, and stakeholders, playing a key role in the development of multimillion-dollar sports arenas.
• Enhanced operational clarity and efficiency by implementing streamlined translation and documentation adaptation workflows.
• Facilitated the successful integration of strategic partners (e.g., OW Plan Group, SMG), ensuring adherence to world-class design and management standards.
• Supported UBI's $200 million investment strategy, contributing to the construction, design, and operational planning of new arenas.